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Customer Education
Understanding Diamonds |
Testimonial
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Testimonials Sergio was a great help to me.I highly recommend Jonathan's to anyone looking to sell precious jewelry and especially diamonds.They were courteous, quick, and easy to work with. I'm not sure I can add more accolades to those who already posted but I do want to say I was very nervous about sending a fairly expensive item out of state to a complete stranger.As the others indicated, Sergio was so polished and profoundly forthright, plus his impeccable BBB rating, that I felt confident I made the right choice.
Our deal is closed with my genuine and complete satisfaction.I look forward to working with Sergio and his staff again in the future! Amazing company to work with - knowledgeable, honest and professional. Sergio was patient and attentive.Will recommend this company over and over again.Thank you for such a seamless transaction! My sister, who lives in the Midwest, discovered Sergio on the internet and had exchanged e-mails and talked with him on the phone.She was impressed with him from the beginning and decided to sell her diamond to him.Because I live in Houston, she sent me the diamond to take to him.I met with Sergio at his showroom and immediately felt comfortable with him.He is very professional, one of the nicest people I have dealt with, has a great sense of humor and is very honest.He honored the offer he had quoted my sister, which was very fair.The experience, from the time I walked into his office until I walked out with the check, was easy and enjoyable.I did not know about Sergio prior to this, but I would not hesitate to do business with him again.I will definitely tell other people if they are interested in selling a diamond or purchasing a diamond to contact Sergio!!! When I decided to sell my center diamond I contacted a total of seven wholesalers from across the country.Some of them offered to send the packing materials and pay to have my diamond shipped to them free of charge and others quoted outrageous figures which I knew were misleading, just to get me to send it to them. After taking three weeks to think about which dealer to send it to, I chose Sergio at Jonathan's in Houston. I paid to have it sent, but it was well worth it. I chose Sergio because I was very impressed with our initial phone conversation.He was knowledgeable and gave me a range for my diamond and explained every detail so that I would know what to expect. Upon receiving the diamond, he immediately contacted me and made an offer and then explained it to me in detail.I had some other diamonds and a wedding band attached to my ring and he took them out of the setting and detached the wedding band, which I wanted to keep for my daughter. The check for the center diamond was sent overnight mail. The other items have just been mailed to me. Sergio was aware of my divorce situation and has been uplifting and so kind and supportive and encouraged me even after the tranaction in a follow-up phone call.I am a stranger to him and our business was complete and he cared enough to offer such sweet and supporting words of encouragement.Thanks Sergio that was such a kind gesture. This in addition to the superior service make this transaction flawless..I highley recommend his services above anyone else out there. I did my homework and it paid off brilliantly.I would give Sergio a 10 out of 10.I will choose him with any future diamond purchases. I was very leery about selling a diamond online. I looked at several sites, sent them all the info about the ring, and used search engines to see if I could find any negative feedback. As nice as Sergio is, I was fully prepared to be "low-balled" once I shipped the stone. Not so. Sergio's final offer was right in the middle of the range we discussed and it was only a few days from the initial email to depositing the check. My family and I have dealt with Jay many times over the past seven years and without exception he and Jonathon's have been nothing but accommodating. His prices have always been competitive and the product superior to his competition. I don't always know exactly what I'm looking for but Jay patiently works with me to ensure I spend my money wisely. I sold my diamond, almost three carots to Sergio. He was the consumate businessman. He promtly returned my e-mail and phone call. He was honest, ethical, and assuring. I would not hesitate to recommend Sergio to anyone who plans to sell or buy a diamind. It was a real pleasure to work with him. Jay Freedman at Jonathan's was absolutely wonderful.He took the time to explain every detail to me and made suggestions that were in my best interest.The service was impeccable!Very honest and very fair.I look forward to doing business with them again. Sergio was a pleasure to deal with. I sold him my 2 carat diamond engagement ring. Not only did he offer a very fair price, but he was very helpful and thoughtful during the whole process. It was MUCH easier than I ever thought it would be. The payment was made immediately, and I am so grateful for all of his help. I RECOMMEND HIM VERY HIGHLY!!!! |